Focus communications provides Australia's best selling business phone system
9000 Series IP and Digital Handset
Introducing iPECS UCP
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform and is designed to help organisations communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device.
iPECS CCS (Contact Centre Suite)
Contact centres are changing to accommodate the needs of the end customer. Customer’s want the ability to contact you using the channel, that is convenient for them. Therefore the ideal solution must be scalable and fully featured to meet these expectations.
To help manage these expectations, contact centres need to have the flexibility to be able to offer a variety of communication channels, include social media, email and web chat as well as traditional IP Telephony and IVR facilities.
See how CCS worked for our customer TR Pty Ltd